Making an Appointment
PLEASE SEE OUR BOOKING INFORMATION BELOW
Please telephone or call into the surgery to make an appointment. If you are registered for online services you can also book your appointment via Patient Access or the NHS App website or phone app.
We offer a range of appointment options:
- Telephone Consultations
- Video Consultations
- Online Consultations
- Face to face Consultations
All GP appointments are booked as initial Telephone Consultations unless you state otherwise. Your appointment will be then be fast-tracked to a face-to-face appointment, should your GP feel that this is necessary. Due to increased pressures, GPs are busier than ususal and so we cannot specify an exact time that you will receive your Telephone consultation You will be contacted as close as possible to the time given but this could be within a 1hr time frame.
Where a GP contacts you and receives no response you may be required to re-book your appointment for an alternative time.
PLEASE ENSURE THAT YOU GIVE THE BEST CONTACT NUMBER FOR US TO CALL YOU ON (even if this is not your ususal contact number)
PLEASE TRY TO BE AVAILABLE WITHN THE STATED TIME FRAME
If your need is urgent we will do our utmost to offer you an urgent appointment at the end of morning surgery or at the beginning of afternoon surgery.
If you secure an urgent appointment this will be shorter than a routine appointment and will only deal with the urgent problem at hand. As these appointments are in addition to routine surgeries, you may have to wait to see the doctor - please be patient.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
All Practice Nurse appointments are Face to Face unless a Telephone Consulation would be deemed as more appropriate.
HCAs essentially provide appointments for Blood tests, B12 injections, ECGs, Blood Pressure, Height Weight & BMI, NHS Health Checks, INR, Diabetes reviews. These will all require a Face to Face appointment.
CONTACT US ONLINE - For a fast and efficient response to your Medical issue or Admin query
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as soon as possible after 08:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Tameside & Glossop Primary Care Access Service (PCAS)
Did you know that if you cannot get an appointment at your GP practice for the date and/or time you prefer we now have extended access appointments available between 18:30 and 21:00 on weekdays or between 08:00 and 18:00 on Saturdays and Sundays?
Selected appointments are available at Glossop Primary Care Centre, Ashton Primary Care Centre, Haughton Thronley Medical Centre in Hyde, St Andrews House Medical Centre in Stalybridge and Ann Street Health Centre in Denton. You can book to see a GP, and you can also book to see an Advanced Nurse Practitioner, Practice Nurse and HCA. Appointments are available for blood tests, BP checks, Asthma/Diabetes/CPD reviews, cervical smears, Depo injections, B12 injections, Flu Vaccinations, Health checks and Diabetic foot exams.
Please note these are not walk-in clinics.
Appointments can be booked through your GP practice. REMEMBER to ask about the PCAS service when you next require an appointment.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment or if you are registered for online access you can cancel your appointment via the Patient Access website or phone app.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.