We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
If you are unhappy with the service you have received from us and wish to make a complaint please complete Complaints form and the practice manager will deal with your concerns appropriately.
Alternatively, you can call us on 01457 860860 to speak to us about your complaint, or email our complaints team:
ddicb.complaints.manorhouse@nhs.net
Independent Advice and Support
Please note that it is your choice to make your complaint either to the provider (the practice) or the commissioner (NHS England). Cases cannot be pursued by both, should an outcome not be to your satisfaction.
Make a complaint to NHS England
- By post to: NHS England, PO Box 16738, Redditch, B97 9PT
- By email to: england.contactus@nhs.net, stating ‘For the attention of the complaints team’ in the subject line.
- By telephone: 0300 311 22 33
It is important for you to know that you can also receive independent support regarding your complaint. This support is free and available to you at any stage of the complaints process. Your local independent complaints advocacy service is provided by:
Cloverleaf Advocacy
Telephone: 01924 454875
email: referrals@cloverleaf-advocacy.co.uk
Whilst we would like to do all we can to resolve your concerns, it is also our duty to advise you that if you are unhappy with this outcome, you may seek independent review of this matter from the Parliamentary and Health Service Ombudsman. Requests for independent review should usually be made within one year of the date that the issue occurred. Contact details for the Ombudsman are indicated below.
Parliamentary and Health Service Ombudsman
Millbank Tower,
Millbank,
London,
SW1P 4QP
Tel: 0345 015 4033
Please click here for full details of the practice Complaints Policy