In October 2024 we asked patients to complete a short survey about our implementation of the online triage appointment system. We had 84 responses in total. We discussed the findings at our most recent patient participation group (PPG) meeting in February. Below are the findings from the survey.
Manor House Surgery
You and Your General Practice – Patient Charter
From 1 October it is a contractual requirement for all GP practices to publish on their website a ‘Patient Charter’ called You and Your General Practice (YYGP).
You and Your General Practice (YYGP) has been developed to help patients understand what to expect from their general practice and how patients can get the best from their GP team. YYGP also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or their Integrated Care Board (ICB).
YYGP describes what practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early. Patients can ask to be supported by general practices in a variety of ways (for example, by making reasonable adjustments).
Click on the links below to read the guide which tells you what to expect from your general practice and how you can help them so you get the best from the NHS.
You can read the full English version of NHS England version of YPP here.
Translated versions are also available here
Please note that the main site at Manor House Surgery is open from 8am to 6.30pm Monday - Friday.
TRIAGE FEEDBACK SURVEY RESULTS
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Manor House Surgery Patient Participation Group (Glossop, Hadfield & Howard Street)
Click for further details
Please let us know if you require any reasonable adjustments that may make your visit to the surgery easier.
This could be a quiet room, restricted lighting or a chaperone to assist at your appointment.
We are here to help as best we can
Did you know? that information can be provided in alternative formats such as Easy Read or large print and may also be available in different languages. Please ask us for more information
Page created: 04 October 2024