Following October 2025 GP Contract Changes mandated by NHS England and UK Government, we are now required to have our online triage forms open during our core hours.
Our Medical Request forms are now open Mon-Fri between 8am and 6.30pm. for non-urgent medical and Administrative requests. This service allows you to tell us about your symptoms, ask questions, or request advice without needing to phone or attend the surgery.
We aim for all medical requests to be triaged by a doctor on the same day during normal working hours and actioned appropriately. Response times can differ depending on the nature of your enquiry and overall demand. When the surgery reaches safe capacity for the day and no further appointments are available, we will advise you of when your form will be dealt with or where necessary, we will re-direct you to an appropriate urgent care service.
If your issue requires urgent attention and cannot wait until the next working day, please call the practice for further advice.
If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.
